Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will always strive to provide top-notch service so you can feel confident shopping with Horror Woven.

Return Policy

Horror Woven will accept items for return or exchange that are purchased from our website within 30 days of purchase under the following conditions:

• There are no visible signs of damage.
• All original packaging is intact.
• Any signs of damage may compromise the Horror Woven return guarantee.

Items cannot be returned or exchanged after 30 days from the date of purchase.

Several types of goods may be exempt from being returned. We also do not accept returns of intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase, such as your order confirmation email and order number.

For all returns or exchanges, please contact horrorwoven@gmail.com and provide your order number and reason for the return or exchange. Our team will handle your request based on the policies stated on this page.

Exchanges

For all exchange requests, please contact horrorwoven@gmail.com and provide your order number and reason for the exchange. Our team will review and handle your request according to the policies stated on this page.

Return Shipping

Customers are responsible for paying the shipping costs associated with returning an item.

If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Horror Woven cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and automatically credited to your original method of payment. Please allow additional processing time depending on your bank or financial institution.

Late or Missing Refunds

There is often some processing time before a refund is officially posted. 2–3 business days is normal, although processing times may vary depending on your financial institution.

If you still have not received your refund after this timeframe, please contact us at horrorwoven@gmail.com, and we will investigate the matter further.

Gifts

Please follow the return instructions above for online orders. If the item was marked as a gift when purchased and shipped directly to you, you may receive store credit for the value of your approved return. Once the returned item has been received and approved, a digital gift certificate may be emailed to you.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our support team at horrorwoven@gmail.com within 48 hours of delivery.

Please include your order number and clear photos showing the damage or defect so our team can review your request.

If the damage is not reported within this 48-hour period, we may not be able to honor your claim. We may use tracking information and delivery confirmation from the shipping carrier when reviewing damage or return requests.

Feedback

We would love to hear your feedback, questions, or concerns. Please feel free to contact us at horrorwoven@gmail.com.

At Horror Woven, we take customer feedback seriously and are always looking for ways to improve your shopping experience.